Frequently Asked Questions (FAQ)
Welcome to ClashGraphics! Here are answers to some of the most common questions we receive. If you need further assistance, feel free to contact us.
General Questions
What does ClashGraphics do? We specialize in providing high-quality printing services, including business cards, flyers, banners, brochures, postcards, and more. We also offer graphic design services to help bring your vision to life.
Where is ClashGraphics located? Our headquarters is in Atlanta, GA. We serve clients nationwide through our online platform.
How can I contact customer service? You can reach us by:
-
Phone: 678-235-3464
-
Email: info@clashgraphics.com
-
Live Chat: Available on our website 24/7
Orders and Production
How do I place an order? You can place an order directly on our website by selecting the desired product, customizing your options, and uploading your design. Alternatively, you can contact us for assistance.
What file formats do you accept for designs? We accept print-ready files in formats such as PDF, JPEG, TIFF, and EPS. Ensure all files are high-resolution (300 DPI) with a 0.125” bleed.
Can you help me with my design? Yes, our in-house graphic design team is available to create or refine your design. Additional fees may apply.
What are your turnaround times?
-
Same-Day Printing: Available for select products if ordered by the cutoff time.
-
Next-Day Printing: Typically ready within 24 hours.
-
Standard Printing: 2-5 business days, depending on the product.
Can I cancel or change my order? Orders cannot be edited or canceld once they have started production.
Shipping and Delivery
Do you ship nationwide? Yes, we ship to all 50 states. Expedited shipping options are also available.
Can I pick up my order? Local pickup is available at our Atlanta location. Select the "Pickup" option during checkout.
How can I track my order? Once your order ships, you will receive an email with a tracking number. You can also check your order status on our website.
Payments and Billing
What payment methods do you accept? We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and direct bank transfers.
Will I receive a receipt or invoice? Yes, a receipt or invoice is emailed to you immediately after placing your order.
Do you offer bulk or wholesale discounts? Yes, we provide discounts for bulk orders. Contact us for a custom quote.
Design and File Preparation
What is a "bleed" and why is it important? A bleed is an extra 0.125” margin around your design to ensure no white edges after trimming. Include this in your file preparation.
Do you provide templates? Yes, we offer downloadable templates for all our products to help you design correctly. Visit our Templates page for details.
Can you fix issues with my file? Yes, we offer file-checking services to ensure your file meets printing standards. Minor adjustments may be made at no additional charge, but extensive edits could incur fees.
Additional Services
Do you offer custom sizes and finishes? Yes, we can accommodate custom sizes, finishes, and unique printing needs. Contact us for more information.
Can you handle large corporate orders? Absolutely. We have the capacity to handle large-scale corporate orders and provide tailored solutions.
Do you offer mailing services? Yes, we can print, address, and mail your materials directly to your recipients.
Troubleshooting
What if there’s an issue with my order? If you receive an order that doesn’t meet your expectations, contact us within 48 hours. We’ll work with you to resolve the issue.
Why doesn’t the color match what I see on my screen? Screen colors often differ from printed colors due to different color modes (RGB for screens vs. CMYK for printing). Calibrated monitors and proofing can help minimize discrepancies.
Still have questions? Contact us via phone, email, or live chat. We’re here to help!